v1.16
Self Help and Maintenance Portal
Tell us where the problem is and what's happening, and we'll show you the fastest fix — most issues can be sorted in a few minutes, no visit needed. Try the steps first; if it's still not resolved, submit your request right from there and our team takes it from here.
Emergency? Don’t use this portal. For fire, smoke, or a gas smell call 911. For active flooding, a person stuck in an elevator, or no heat in extreme cold, call your community line right away — then report it here afterward so it’s on record.
1Which property?
2Building & suite
3Suite type
4Where's the problem?Tap a room
Not in a room?
5What's happening?
Triage result appears here
Work through the steps. As soon as a symptom is picked, you'll see the trade, parts, timing, and Community Member script.